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No Privacy at Hilton Hotels | 27 comments (27 topical) | Post A Comment
we need to tell Hilton they must change policy[ Reply to This ] (none / 0) (#5)
by Anonymous User on Thu Jun 24, 2004 at 10:48:51 PM PDT

Here is the note I sent to Hilton Hotels about their totally absurd privacy policy. You may copy or modify and reuse it as you see fit. I have now carefully read the privacy notice provided on your site at this address:http://www.hilton.com/en/hi/info/privacy_security.jhtml. This policy clearly states that you have the right to resell my credit card and personal information to anyone you choose. This is unacceptable. I have directed my company travel agent to NEVER place me in another Hilton owned hotel until I receive written notice that you have changed your policy to protect my private information. I hope you understand that I, and my friends, family, and business associates all consider identity fraud a serioius problem, and we are intelligent to recognize that your privacy statement is contrary to our interests, contrary to good business principles, and totally unacceptable. I have enjoyed the Hiltons and Embassy suites I have stayed at. I am sad that I will stay there no more.

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Can't publish credit card numbers by law[ Parent | Reply to This ] (none / 0) (#7)
by Anonymous User on Fri Jun 25, 2004 at 07:21:43 AM PDT

Unless I'm mistaken (I'm not a lawyer) banking laws will not allow credit card numbers to be published. And if they tried it, I'm sure the credit card companies would have something to say about it. Hilton would be in trouble if VISA decided not to let them accept those cards anymore...

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Exactly[ Parent | Reply to This ] (none / 0) (#22)
by Anonymous User on Tue Feb 07, 2006 at 03:46:59 PM PDT

People seem to have missed out on this point and it applys to more than just credit card information.

There are a whole bunch of regulations that prevent Hilton (or anyone else) distributing personal/financial information and it's not in their interest to do so anyway. Hilton makes billions of pounds every year selling bed and breakfast, do you really think they would make even a fraction of that amount selling your personal information? That's not the business they are in. They sell bed & breakfast, they are not an IT or marketing company.

The fact is, when you book a room you give your name, email address, postal/billing address and your credit card details. How do they use this? Your name & email address will be used for email marketing purposes IF YOU OPT-IN, your postal address and name will be used for marketing purposes and it's made pretty clear how to opt-out of this. Your credit card-details will never be used and held as securley as any other company.

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No Privacy at Hilton Hotels | 27 comments (27 topical) | Post A Comment
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