INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Display: Sort:
TaxCut Not for Paid Preparers – Or is It? | 24 comments (24 topical) | Post A Comment
TaxCut[ Reply to This ] (none / 0) (#17)
by Anonymous User on Fri Apr 09, 2004 at 06:00:26 AM PDT

I have used TaxCut for many years and have used the e-File feature of the product for the last two years. This year, I had duplicate e-File charges on my credit card (I e-Filed once - they charged me twice - $15 each). I first started to fix this double charging via their online chat because it was the easiest (so I thought). I usually use the chat support feature when offered by a company as it allows you to immediately talk to someone, on your schedule, for free, and usually with little wait (unlike the phone lines). Well - that customer service person had absolutely no power to do anything about it - even though we chatted for some time (20 minutes or more?). He kept saying (after checking with someone) that it probably wasn't a real charge - just an "authorization". I am open minded but it was real obvious that this wasn't the case. It was a real charge because it was in my total due amount! So he said it had to be investigated and someone would call me. Well after a week - and no calls, I chatted again (online). This time they said they were sorry - they had lost the record from the first chat and that my case had been dropped. So they got my name again and said someone would call me. Again - several days go by and nothing. So I emailed them this time (pretty upset by this point) and they emailed me back saying they had tried to call me on such-and-such date but could not reach me. I knew that wasn't the case becauase they date they stated was in the future! Anyway - I ended up calling the credit card company to refute the charges. They said they would investigate and would put a temporary reversal on the charges while it was being "investigated". When I last checked with the credit card company on this, they said it had been reversed permanently due to no response from HR Block/TaxCut. All I can say is TaxCut is good if you don't need to contact them about a problem. Their Customer Service is very poor in my opinion. I like the chat and email features of customer service because so many times we play phone tags with customer service people - but in this case, those methods didn't work.

[ Reply to This ]


TaxCut Not for Paid Preparers – Or is It? | 24 comments (24 topical) | Post A Comment
Display: Sort:

Menu
· create account
· faq
· search

Login
Make a new account
Username:
Password:

 HOME  NEWS  COLUMNS  BLOGS  PODCASTS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About Awards Contact Us 

Copyright © 2006, Reprints, Permissions, Licensing, IDG Network, Privacy Policy.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

 ComputerWorld :: LinuxWorld :: Network World :: CIO :: PC World :: Darwin :: CMO :: CSO
IT Careers :: JavaWorld :: Macworld :: Mac Central :: Playlist :: GamePro :: GameStar :: Gamerhelp
ITWorld Canada :: Computerwoche :: Techworld UK :: tecChannel :: IDG.se :: IDG.no :: IDG.pl

create account | faq | search