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Symantec Symptoms | 40 comments (40 topical) | Post A Comment
Not what it used to be[ Reply to This ] (none / 0) (#10)
by MorrisNTex on Mon Dec 06, 2004 at 11:26:04 AM PDT

Norton's/Symantec AV products are not what they used to be AT ALL! I am in-house IT for a smaller medium size Co. and I have my own part-time IT business. Like one of the other posters said this was the de-facto product for customers/clients, but since Symantec's 2003 version the product has continually gone down hill as well as their support. We run the corporate version here and it seemed to do a little better than the comercial version, I never had an issue with a bad install with it. I recently downloaded their new Corporate Version 9 CD image, created the CD and installed it on my computer back in July. Since that time I have been infected 3 times with the last time the worst, took me a day and a half to clean up all the crap-ware the viruses (That's right more than one at once - 5 different trojan's all listed in Symantec's security database) put on my computer. The first two times I was infected the program caught the viruses just as they started activity, but not before they had copied themselves to the hard drive and made one registry change. The second time I couldn't find a listing for the trojan in their database so I called Tech support and explained to the tech what had happened and the name that was being reported by their program and my concern that the virus wasn't stopped before it made a registry change. I had also downloaded the email in question that originally caused the infection to another computer that was running Grisoft AVG which had caught the virus and removed it from the email before even opening. I explained this to the tech from Symantec as well, and he then laughed and gave me some sort of explaination that sounded like a lot of non-sense. This is not the Symantec that I had been working with in the late 90's, I think they're following what seems to be a trend among larger Co's in the IT industry that forgets what a "customer" is and this is where their paycheck comes from, unless of course they have their own herd of patent/trial lawyers to bring in income for them?!?! Who knows...

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