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Replying To:
punishing the retailer[ Parent ] (none / 0) (#27)
by Anonymous User on Fri Nov 12, 2004 at 11:41:33 AM PDT

The retail is exactly who should receive the wrath of unsatisified customers. The retailer exists as a middle-man between producer and consumer. As such they add no value to the transaction other than giving the consumer a point of contact for information and service related to the products. If the retailer doesn't like playing middle-man then it's time to find a different business. If enough retailers see unhappy customers taking business elsewhere they will pressure wholesalers who will pressure producers. Along the way there will probably be some businesses that get hurt but that is not the concern of the customer - his only concern is getting the best value out of his purchases.

[ Parent ]


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