As the retailer, when you stock an item, you are asking your customers to trust you that this product will do what it says it does, and that if there is anything special the customer needs to know that they will be told about it up front. AND that if this program doesn't work as advertise or REASONABLY expected to, that you will take the product back and refund their money. You are putting your company's name, reputation and trust behind this product when you choose to promote and sell it.

To do anything less is completely irresponsible.

Oddly enough, I have NO issues with returning software to Wal-Mart. Yes they will make a small argument that they can only exchange defective CDs or software and not refund it. My counter argument is simple - the included license and end-user agreement are INSIDE the box. I cannot read and agree to them unless I first purchase it and read them. These agreements ALWAYS state that if I disagree with any part of the license that I am required to uninstall the software and return ALL portions of the software and packaging to the retailer I purchased it from for a FULL refund. And as the retailer, they assumed FULL responsibility for upholding this license by purchasing it and then reselling it to me. Also, as a concession to their concerns and needs, I always accept a Wal-Mart gift card with the amount credited back to me so that I can still spend the money in their store.