The other problem I ended up having was a few months ago, we ordered parts to upgrade a SAN for a new server install a month later. Two weeks roll by, and only two parts have come in, still missing a few others. Our sales rep had suddenly quit as well. 5 long calls and five entirely different answers later (including "we have no record", "it shipped out two weeks ago but there's no tracking number", and "here's a tracking number but UPS's site says it's invalid"), it finally comes out that the part is on backorder and won't be in stock for weeks. Then they won't let us cancel the order without escalating the call.

Before that, I'd had a growing bad vibe about their support, but this was unbelievable.