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HP Doesn't Stand for Helpful People | 104 comments (104 topical) | Post A Comment
Best Buy and Extended Warranties[ Parent | Reply to This ] (none / 0) (#17)
by plusf on Tue Nov 30, 2004 at 05:04:59 PM PDT

my BestBuy story with an HP [Compaq, actually] laptop is here at http://www.plusaf.com/soapbox/bestbuy.htm

after a lot of patient pushback, i got essentiall a full refund on my original purchase.
+af

ps... not all of the hp support is bad... here's a msg from a neighbor i tried to help get her multifunction printer working a few months ago...

"By the way you might be interested in the outcome of my printer/fax problem which you tried to help me with. I finally spent hours on the phone with HP. It seems that the printer/fax machine they sent me was not the correct version to go with the software. After several unsuccesful tries, I got a technician who figured it out and sent me a new machine. Then it loaded in no time.

Thanks again for you help.
Marcia"

+af
plusaf.com
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HP Doesn't Stand for Helpful People | 104 comments (104 topical) | Post A Comment
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