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Replying To:
Actual paper renewel statements. (none / 0) (#7)
by Anonymous User on Thu Jan 08, 2004 at 01:18:53 PM PDT

Not only do most services ASK if you want to have automatic payment (land phone/cell phone, cable, electricity, gas, etc.) but they send ACTUAL PHYSICAL STATEMENTS through the U.S. MAIL. And, of course, we EXPECT renewels on phone/cable. That is not the case for software, so McAfee should be making a special effort to inform buyers, the complete opposite of what they are doing now. It should be opt-in, and there should be e-mail and paper mail notices giving the buyer a chance to cancel 30 days before they are charged the renewel fee. Also, why do you need automatic renewel in the first place? Why not just have the program ASK if you want to renew at the proper time? I absolutely will not buy another Mcafee product, both for this and other reasons. This practice SHOULD be illegal.


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