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Sneakwrap Files: McAfee Automatic Renewals | 39 comments (39 topical) | Post A Comment
Hulver's contention[ Reply to This ] (none / 0) (#4)
by Anonymous User on Thu Jan 08, 2004 at 12:02:26 PM PDT

Relative to: "What about Hulver's contention that this is no different than the cable company or ISP automatically charging your credit card once a month?" In my experience with all these different services (cable, telephone, ISP, newspaper, energy etc.), automatic payments are opt-in, not opt-out. And I have declined all their kind offers so I can use my Billpay service to automatically cover recurring payments. Now I control the timing, and you can bet it is not 30 days.

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Hulver's contention continued[ Parent | Reply to This ] (none / 0) (#5)
by Anonymous User on Thu Jan 08, 2004 at 12:20:09 PM PDT

On the automatic payment, McAffee is also way off base. First the power and phone company only bill me a month at a time and then only at a rate they have set with me in advance. Also they might want to consider that as an IT manager, I have been getting those sort of sneek renewals (30 to 90 days or auto-up for the original one to three year terms) either removed from our contracts or the business moved to someone who doesn't insist on it as I come up for renewal. Tracking those sorts of terms and dates is an additional burden consumers don't need. They are going the wrong way by adding them.

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More on Hulver's contention[ Parent | Reply to This ] (none / 0) (#24)
by Anonymous User on Mon Jun 07, 2004 at 02:23:58 PM PDT

While I generally don't have a problem with auto-renewal, the thing that really ticked me off was that McAfee failed to inform me beforehand of the AMOUNT that they were going to charge to my credit card. Would it really have been so difficult for them to send me an email a month prior to the charge date to let me know? Secondly, when I logged into my McAfee account to remove the auto-renewal feature (which could have been performed by a simple mouse click), I was informed that this was something that I could not do myself and that I would have to either call customer support or send them an email. This dumb-ass approach not only wastes my time but also that of their customer service reps!

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Sneakwrap Files: McAfee Automatic Renewals | 39 comments (39 topical) | Post A Comment
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