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Replying To:
Dirty dealings (none / 0) (#3)
by bsweeney on Thu Jan 08, 2004 at 11:26:30 AM PDT

I signed up for McAfee VirusScan online. I've generally been happy with the product as a normal consumer. Plus over the past few years they've added a few nice features. So I haven't really minded the auto-renewal feature, which I'm pretty sure I was aware of initially.

Of late I've had some issues that have had me thinking of switching to another virus scanner. One issue is that I'd like my scanner to include a command-line tool. The other is the horrendous "support" options provided by McAfee, such as waiting for on-line support for hours at a time.

So I've decided to switch. Unfortunately I didn't realize what a pain it would be to cancel the auto-renewal, which required me to contact McAfee customer service. There was no option via their web site account pages to cancel service. The first time I attempted to cancel I got no response at all. Boo to you McAfee.

It's distressing the manner with which software companies are eroding customer service and user rights to help their bottom line. Needless to say I'm seriously reconsidering some of the companies I give my business to. Product activation, bad/hostile customer service, buggy/insecure software ... I've had it! Sadly, with the way the software industry consolidates these days there's a good chance you'll be dealing with the same user-hostile attitute in no time as the smaller companies are bought up by bigger fish.


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