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Replying To:
More on Hulver's contention[ Parent ] (none / 0) (#24)
by Anonymous User on Mon Jun 07, 2004 at 02:23:58 PM PDT

While I generally don't have a problem with auto-renewal, the thing that really ticked me off was that McAfee failed to inform me beforehand of the AMOUNT that they were going to charge to my credit card. Would it really have been so difficult for them to send me an email a month prior to the charge date to let me know? Secondly, when I logged into my McAfee account to remove the auto-renewal feature (which could have been performed by a simple mouse click), I was informed that this was something that I could not do myself and that I would have to either call customer support or send them an email. This dumb-ass approach not only wastes my time but also that of their customer service reps!

[ Parent ]


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