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Sneakwrap Files: McAfee Automatic Renewals | 36 comments (36 topical) | Post A Comment
Antivirus via Subscription[ Reply to This ] (none / 0) (#16)
by glenn354 on Tue Jan 13, 2004 at 11:53:26 AM PDT

Perhaps the antivirus software should be done by subscription. Instead of me purchasing the latest Antivirus sofware for $60 then subscribing to updates for $30 per year, they should design it so I pay $50 per year and get not just updates to the virus definitions, but the latest software. You would not have to worry whether you had McAfee 98 or 2000 or 2004, you just have a subscription to McAfee Antivirus. Much like Microsoft does, the software could determine what version to download based on your operating system. The company should gain revenue because it becomes a steady flow. Why would I purchase Norton AV for $60 when I get the latest and greatest McAfee for $50 anyway and don't have to install it. I think most PC users would rather not mess with the software, just pay to have it always the latest and greatest.

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One caveat[ Parent | Reply to This ] (none / 0) (#17)
by Anonymous User on Thu Jan 15, 2004 at 09:28:23 AM PDT

While I agree that an annual fee to get all updates and virus definitions is the way to go; automatically having them install the latest update *could* break your system. This would be similar to MS automatically applying critical updates which have been showing to break other things once applied. Maybe if we had it downloaded to our machine, and if we install it and it breaks other programs, have the ability to roll back to the prior version (as long as the companies virus definitions support all versions of software)

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McAfee Online[ Parent | Reply to This ] (none / 0) (#18)
by Anonymous User on Mon Jan 19, 2004 at 05:24:35 AM PDT

That is essentially the pricing model McAfee uses for its online virus scanner and firewall subscription services. If you want a reinstall CD, you must order one separately for an additional fee. However, that service also autorenews. Although, I remember reading that statement when I signed up I forgot exactly when I actually signed up (I was thinking sometime in February). Needless to say, I was also quite surprised when I received a notice indicating that my credit card had already been charged for my renewal. Last year they sent an email every two or three days telling me my subscription was about to expire starting more than a month before. Of course, they also still autonenewed my subscription last year even though I had switched to a different McAfee anti-virus product when I got a new PC. At that time, I did not have a problem getting my money refunded. I have stayed with McAfee because in the past I have had problems with Norton even running on my old PC. But McAfee's marketing policies are getting so out of hand, I am going to look for a different anti-virus/firewall vendor.

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I recommend Trend[ Parent | Reply to This ] (none / 0) (#19)
by beamdriver on Sun Jan 25, 2004 at 07:56:00 PM PDT

I've been happy with pc-cillin. I refuse to use any Symantec product, which stinks because they just bought out PowerQuest.

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Latest & Greatest[ Parent | Reply to This ] (none / 0) (#20)
by Anonymous User on Mon Jan 26, 2004 at 06:38:08 PM PDT

I have never equated McAfee software with the term "latest & greatest". I had the on-line stuff at a medium sized lawfirm and with three months to go on the site license, every single user started getting popups requesting their credit card numbers for renewal. The results? Exit McAfee (we actually had a party when the last copy was removed), enter AVG.

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yes[ Parent | Reply to This ] (none / 0) (#131)
by maderikapapa on Sat Jun 28, 2008 at 02:53:51 AM PDT

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Sneakwrap Files: McAfee Automatic Renewals | 36 comments (36 topical) | Post A Comment
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