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More QuickBooks Sunsetting Tricks From Intuit | 289 comments (289 topical) | Post A Comment
I agree totally (and I'm a shareholder)[ Parent | Reply to This ] (none / 0) (#3)
by IanC on Wed Feb 04, 2004 at 12:04:09 PM PDT

My gripe is with thier Turbotax software (Mac version). Every year, I get the federal and two states. Every year, I get a deal where I get one free state download and one state on CD. Every year, I ask if I can download both the states since the CD doesn't show up until the end of February and I want to do all my taxes at once. Every year they blow me off. It's vitrtually impossible to get hold of anyone at the comapny and when you do, they just spout the party line. Why even both having a customer service department?

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You're a shareholder?[ Parent | Reply to This ] (none / 0) (#4)
by kamnet on Thu Feb 05, 2004 at 09:09:34 AM PDT

Why bother continuing to invest in a company which CLEARLY has not just apathy towards its customers, but open hostility?

Put your money where your mouth is, invest in something better.

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Investor vs. Customer[ Parent | Reply to This ] (none / 0) (#5)
by dliesse on Thu Feb 05, 2004 at 09:42:36 AM PDT

This is mixing apples and oranges. Intuit doesn't get a dime from someone buying its stock. Being a good company and being a good investment are, unfortunately, two different things. As an example, I refuse to fly Southwest Airlines because I don't like their service model, but other people do and I'm glad to have the stock in my portfolio.

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Huh?[ Parent | Reply to This ] (none / 0) (#6)
by kamnet on Thu Feb 05, 2004 at 11:48:46 AM PDT

If Intuit has no financial gain from selling stocks, then why sell stocks? That's why it is called an investment. :-)

Perhaps its just the simple, naieve farm boy in me, but I've learned since I was a child that you don't sow your seed in the weeds where it will be choked out, you sow it in good, clean and fertile soil where it will not only grow, but produce a harvest for everybody to share.

I refuse to provide any sort of support to companies who fail to do right by their customers. If you want to make a choice of good investment over good business, I can't stop you but I certainly cannot applaud you for it, either. You may not think yourself a hypocrit for doing so, but consider what your investment in this company really stands for.

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Just to clarify[ Parent | Reply to This ] (none / 0) (#7)
by dliesse on Tue Feb 10, 2004 at 11:31:01 AM PDT

A clarification, and then I'll drop it since we're getting off the technical track here. When a company originally issues its stock, yes, it gets the money. From then on, all trades are among investors and the company doesn't see a dime of what changes hands (unless, of course, the company is buying or selling its own stock). You and I may both buy at the IPO, but if I sell to you later the company won't see any of what you pay me.

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missing one point about sin stocks[ Parent | Reply to This ] (none / 0) (#12)
by Anonymous User on Tue Mar 02, 2004 at 03:10:21 PM PDT

you also have the choice of investing in a company and running the risk that it will create above-average returns, at least in the short term, while mistreating its customers, versus other companies with potentially lower returns and better customer treatment. in theory, treating customers better yields better long-term returns, but there has also been a lot of money made in "sin stocks" over the decades. selling a stock because it treats its customers poorly may be cutting off one's nose to spite one's face. in the end, it's your choice, either way......

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yes[ Parent | Reply to This ] (none / 0) (#372)
by maderikapapa on Wed Nov 12, 2008 at 11:20:52 AM PDT

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More QuickBooks Sunsetting Tricks From Intuit | 289 comments (289 topical) | Post A Comment
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