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Why Make Serial Numbers So Hard to Read? | 14 comments (14 topical) | Post A Comment
Letters and digits[ Parent | Reply to This ] (none / 0) (#3)
by Elrond on Fri Aug 01, 2003 at 06:54:52 AM PDT

I just yesterday spent half an hour trying to decipher a Dell service tag. It turned out that what I was sure was a 2 was in fact a Z (I had to have a support rep look it up by phone number, wasting their time as well as mine). Aren't there enough non-ambiguous characters to avoid such problems (0/O, 1/I, 2/Z, 5/S, 8/B)? "Keep a list" isn't an option in this case because my company services other people's computers.

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Why Make Serial Numbers So Hard to Read? | 14 comments (14 topical) | Post A Comment
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