(Sorry, let me try again with a little better formatting)

Let me add to the Inuit Bad Service gripes.  First off (as anybody who uses the Quick Books Pro software knows) if you don't pay for the "payroll updates" your software will stop working.  Doesn't matter that the tax tables have not changed from the year before, the software will just stop until you get the payroll update.

So you get on the payroll update plan (because you have to).  You get a payroll update and it costs $199.

An update disk arrives and you get a bill for $199.  Lo and behold the very *next* month you get *another* bill for $199.

Conversation with Customer Service goes as follows:

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CS Rep: Hmmm ... It looks like our computer automatically generated that billing

Customer: How can that happen when I did not authorize that transaction?

CS Rep: Well, we don't need authorization to bill a credit card

Customer: I find that alarming

CS Rep: Well, it's not a big deal.  I'll forward this to the billing department and they'll research it, and if there has been an error we will refund the money.
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Bottom line, you better check your "automatic billing" from Intuit.  What a way to up Intuits "bottom line".

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