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Same problem[ Parent ] (none / 0) (#6)
by Anonymous User on Tue Dec 02, 2003 at 12:52:54 PM PDT

I had the same issue with my HP laptop. It took about 3 months and many increasingly furious calls to their support lines to finally get something done. They kept passing the blame back to Best Buy, and Best Buy rightfully back to HP (it was 3 months old and therefore still under manufacturer warranty). Finally I lucked out and got a first tier staffer who not only cared but also had a brain on the phone; before passing me on to a supervisor at my request she insisted on taking my information down and said she'd look into it. Apparently she figured something out because the next day they overnighted my battery to me--and to top that she called me back to verify that I had gotten the battery. If I had gotten her first on the phone my experience with HP would have been completely different, and my opinion would as well. Keep on 'em to get your battery, but you're right, also keep in your mind what it is like to deal with them when you have a problem. It is usually no more difficult to buy a product from one vendor or another, so the level to compare is how you are treated after you have bought the product.

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