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Replying To:
HP - Customer Service[ Parent ] (none / 0) (#3)
by Anonymous User on Sat Nov 29, 2003 at 07:46:16 PM PDT

This sounds very similar to my plight.

In August, I bought a new Pavilion ze4220 (laptop). The battery was DOA and online tech support promised a new one would be shipped. To this date I have yet to receive the battery (90 days folks). I have pinged them on a number of occasions with responses of "we're having trouble getting stock" etc.

Regardless the resolution, they've completely burned any goodwill I've had. They'll never get any more of my business and will negatively influence any buying decision I'm asked to consult on.

[ Parent ]


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