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Who is the Biggest Turkey? | 23 comments (23 topical) | Post A Comment
HP - Customer Service[ Parent | Reply to This ] (none / 0) (#3)
by Anonymous User on Sat Nov 29, 2003 at 07:46:16 PM PDT

This sounds very similar to my plight.

In August, I bought a new Pavilion ze4220 (laptop). The battery was DOA and online tech support promised a new one would be shipped. To this date I have yet to receive the battery (90 days folks). I have pinged them on a number of occasions with responses of "we're having trouble getting stock" etc.

Regardless the resolution, they've completely burned any goodwill I've had. They'll never get any more of my business and will negatively influence any buying decision I'm asked to consult on.

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Same problem[ Parent | Reply to This ] (none / 0) (#6)
by Anonymous User on Tue Dec 02, 2003 at 12:52:54 PM PDT

I had the same issue with my HP laptop. It took about 3 months and many increasingly furious calls to their support lines to finally get something done. They kept passing the blame back to Best Buy, and Best Buy rightfully back to HP (it was 3 months old and therefore still under manufacturer warranty). Finally I lucked out and got a first tier staffer who not only cared but also had a brain on the phone; before passing me on to a supervisor at my request she insisted on taking my information down and said she'd look into it. Apparently she figured something out because the next day they overnighted my battery to me--and to top that she called me back to verify that I had gotten the battery. If I had gotten her first on the phone my experience with HP would have been completely different, and my opinion would as well. Keep on 'em to get your battery, but you're right, also keep in your mind what it is like to deal with them when you have a problem. It is usually no more difficult to buy a product from one vendor or another, so the level to compare is how you are treated after you have bought the product.

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re: Same problem[ Parent | Reply to This ] (none / 0) (#12)
by Anonymous User on Sun Dec 07, 2003 at 11:47:39 PM PDT

I did *finally* receive the battery. My original battery was part of a large batch of batteries that were bad (read a lot of return stories). Why was this 'ticket' floating around? Because the original morons failed to get a cc# to secure the return. My biggest gripe with this whole issue is that there was absolutely no follow-up. None. Even an automated system should have picked up on this issue.

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Wow...[ Parent | Reply to This ] (none / 0) (#13)
by Anonymous User on Tue Dec 09, 2003 at 12:42:15 PM PDT

In my case, they got my CC# up front, but then HP said that they didn't want or need it, and explicitly did not want me to ship my bad battery back. The rep even said "We've been telling Best Buy to quit asking for credit card numbers for a while now".

Oh well... glad you got your battery.

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yes[ Parent | Reply to This ] (none / 0) (#24)
by maderikapapa on Fri Jun 27, 2008 at 07:14:40 PM PDT

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