Hasn't happened since because I realized that:
A) MS support is bad, if it wasn't in technet, they didn't know about it.
B) MS support only knows how things are "supposed" to work - not how they actualy work, or how they don't work......
C) I can just use technet.
D) I have never purchased another contract ( 7 years running )

BUT, MS is taking a lot of the technet information off of the search page on their site, if you want it you have to pay.

ALSO, they have patches that you can't get without calling support and badgering them to give it to you for free since it's fixing a known bug, they will gladly charge you $245 for the call to get the patch.........

BUT, at the moment you can still find all the good MS support information by pointing google at the ms support site, since it's still there, just the MS search enging won't give it to you.

I'm sure that will go away soon.

This is where I rant about open source software.

Use it rather than MS. Don't fall for the 29 Billion dollar industry being wiped out propaganda MS is sending out. I'm sure if everyone switched to Linux and Open Office rather than windows and MS office, the economic benefits would FAR outweigh the damages. Unless your name is Bill Gates, you just got more money to invest in your business, for a long time. What is the 10 year cost of MS Software for a workstation ? You just saved that. I'm sure YOU can find better places to put that money than under Bill Gates mattress.....

I will give the Gates' kudos for giving away half their money this year, that is a wonderful thing for the people who benefit from it, no matter how the money was earned, it still helps the people who need it ( Nobel comes to mind, made his money making explosives that killed LOTS of people, but now it goes to good use around the world )