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Replying To:
HP - Customer Service (none / 0) (#1)
by grolaw on Wed Nov 26, 2003 at 02:50:27 AM PDT

Since the merger my "printer" company has ignored defective ink & toner issues.  I have a small legal office (2 attys + 1 paralegal) and the laserjet 4100 is the office workhorse wifi printer.  I have a half a dozen Deskjet 1220csi printers throughout the office and of the three scanners the older scanjet 6300 with ADF has been a bear to get to work under OS X or XP.

I don't much care for buying ink and toner (toner ~$110/ea / ink @ $70 ea / color and $50/2 black) with a week left on the warranty.  I recently put together a more than 15,000 page trial notebook / exhibit list and over the week that took I found two NEW toner carts. defective, had a couple of color carts. show full (opened that week) but both lost the yellow nozzles - and both showed the warranty would run on Nov 2.  I filed the warranty claims with HP Customer care and had an auto response followed by a human - thereafter the $400 worth of bad product just dropped off the face of the earth as far as HP was concerned.

I ran three  cartons of pre-punched paper through the 4100 without a hitch - till two spare toner carts failed.  

I'd never seen this prior to the merger.  Hell, they kept track of all the printers on my jet directs and kept a running inkjet page count - until late 02/early 03.

With a 2 year old laser with a 150,000 page / mo duty cycle (usually used less than 1/10th of that / mo) I don't expect these problems for at least 3 years!



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