Then I had a problem with the machine and had to nuke it and start over. I called up to get reactivated, and they refuse to do reactivation over the phone-- instead there is a PDF form you have to fill out and e-mail to Quark, and they mail you back a code. Eventually. I e-mailed them the reactivation form on Friday before noon. The reactivation code finally arrived around 2am on Monday morning.

Luckily, the machines I was prepping were brand new replacements, so my clients weren't hassled. But I can't wait to start hearing the stories about copies of Quark that suddenly decide they are no longer activated and cause their legitimate licensees/users to miss a vital deadline. Eventually it will happen to someone with the resources and the will to try to sue Quark over it. To them I say, "Good luck!"

I will never recommend any software that requires activation if there is an alternative application that can be used instead. This time, my clients had to stick with Quark, but I've begun recommending InDesign instead (not solely because of the activation, but that's a whole other rant)

Create Account
Nickname:
Password: